Delivery Policy

This Delivery Policy explains what to expect once your 123AutoParts order has shipped. For information about order processing time and shipping charges, see our Shipping Policy.

1. Estimated Delivery Time

Delivery time frames depend on the shipping method selected, your delivery address, and the shipping carrier. Estimated delivery windows, where shown, are estimates only and not a guaranteed delivery date.

2. Tracking Your Delivery

Once your order ships, you can check its progress using the tracking information provided in your shipping confirmation, through our Track Order page, or from your account order history.

3. Delivery Attempts

Delivery attempts, signature requirements, and delivery-location practices (such as leaving a package at the door) are determined by the shipping carrier and may vary by carrier and location.

4. Missed or Failed Delivery

If a carrier is unable to complete delivery, the package may be held at a local facility, returned to sender, or a redelivery may be attempted, depending on the carrier's own process. Check your tracking information for carrier-specific instructions.

5. Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it, please check with others at the delivery address and check around the property before contacting us. If you believe your package is lost or was stolen after delivery, contact Customer Support with your order number so we can assist and, where applicable, file a claim with the carrier.

6. Delivery Address Changes

Once an order has shipped, we may not be able to change the delivery address. Please review your shipping address carefully before completing checkout.

7. Damaged Packages

If a package arrives visibly damaged, please inspect the contents before installation and refer to our Return Policy for how to report a damaged or defective item.

8. Delivery Delays

Delivery estimates are not guarantees. 123AutoParts is not responsible for delivery delays caused by circumstances outside our reasonable control, including carrier delays, weather, incorrect address information, or other events beyond our control.

9. Questions

For questions about the delivery status of a specific order, please visit our Contact Us page and have your order number ready.