Return Policy
Last Updated: August 12, 2026
We want customers to have a clear process when a product needs to be returned.
Please review the following requirements before sending any product back to us.
30-Day Return Period
Eligible products may be returned within 30 days in accordance with the conditions described in this Return Policy.
The return period is determined based on the applicable order and delivery information.
How to Request a Return
To request a return:
Contact 123AutoParts Customer Support.
Provide your order number.
Identify the product you want to return.
Provide the reason for the return.
Wait for your return instructions and approved return location.
Package the product securely.
Ship the product according to the instructions provided.
Keep your shipping receipt and tracking information until your return has been completed.
Return Condition
Unless the product was received damaged, defective, or incorrectly supplied, returned products should generally be:
In unused and resalable condition
Complete with included components
In the original packaging where reasonably possible
Free from installation damage or modification
Returned with any documentation requested with the authorization
Products that have been damaged through installation, misuse, modification, improper handling, or other customer-caused conditions may not qualify for a full refund.
Return Shipping
Unless otherwise stated or authorized by 123AutoParts, the customer is responsible for return shipping costs.
If you believe you received the wrong, damaged, or defective item, contact Customer Support before shipping the item back so the issue can be reviewed.
Incorrect Part Ordered
Customers are responsible for reviewing product specifications and vehicle compatibility before ordering.
If an incorrect product was ordered, contact us within the applicable return period to request return instructions.
Damaged or Defective Products
If an item arrives damaged or appears defective, contact us as soon as possible.
Please provide:
Order number
Product information
Description of the problem
Photos of the product
Photos of the packaging where applicable
Do not discard the product or original packaging until the claim has been reviewed.
Incorrect Item Received
If the product received is different from the product ordered, contact Customer Support before installing or returning it.
Provide photos of:
The item received
Product label
Part number
Packaging
We will review the information and provide the appropriate next steps.
Refunds
After an authorized return is received and reviewed, an eligible refund will be issued to the applicable original payment method.
Processing time may vary depending on inspection, payment provider, bank, and transaction type.
Original shipping costs and return shipping costs may not be refundable except where otherwise required or approved.
Exchanges
Where a direct exchange is unavailable, customers may be asked to return the original item and place a separate order for the replacement product.
Non-Returnable Products
Certain products may have specific restrictions due to their condition, category, supplier requirements, or other applicable limitations.
Any product-specific return restriction should be displayed on the applicable product page or communicated during the return process.
Important Return Address Notice
Do not send a return to any address until 123AutoParts provides or confirms the correct return address for your specific item.
Contact Us
For return assistance, visit our Contact Us page.